At Utility Mitra, we are committed to providing a seamless and transparent experience for all your prepaid recharge and bill payment needs. Please read our refund policy carefully:
If you accidentally recharge an incorrect mobile number and the transaction status is marked as successful, we regret that we cannot process a refund in such cases. We advise all users to verify the mobile number carefully before confirming any transaction.
In the event of a failed recharge or bill payment (where payment is deducted but the service is not activated), we offer two refund options:
Service Not Activated: If your transaction is marked as successful but the service hasn’t been activated, please contact our support team immediately.
Email Support: You can also reach us at contact@utilitymitra.com
Level 2 Escalation: For unresolved concerns, escalate the matter to disputes@utilitymitra.com
Note: UtilityMitra acts as a facilitator between customers and telecom/DTH operators. While we strive for prompt resolutions, certain delays or failures may occur due to technical issues or third-party systems.
We appreciate your trust and cooperation. For any queries or assistance regarding our refund policy, feel free to connect with our support team.
Thank you for choosing UtilityMitra!